Frequently Asked Questions
We are happy to provide tours at no cost.
Yes, our management team is accessible and available to address any questions or concerns you may have during normal business hours.
To apply for an apartment, please visit our property website and submit an application online. It's a quick and easy process that allows you to apply from the comfort of your own home.
The time frame for application approval may vary, however it typically takes up to 24 hours.
All approved applicants will be required to pay the Security Deposit, Administrative Fee, and the pro-rated rent amount.
Take full advantage of all of the community's amenities and follow the community on social media to keep up with the latest announcements and community events!
The most convenient way to pay your rent is through the community website on the Resident Portal. You can also mail your payment to the home office located at 11611 N Meridian Street, Suite 800, Carmel, IN 46032.
To pay your rent online, simply login to your Resident Portal through the community website and select the "Payments" tab.
Yes, the additional fees are Internet, Electric, Water/Sewage, and Trash.
Electric will be billed directly to you through Duke Energy. Internet, Water/Sewage, and Trash will be billed to you through the Resident Portal. They will not be included in your base rent.
Yes, all residents are required to have renter's insurance to protect themselves and their personal property.
There are no utilities included in the base rent. Internet, Electric, Water/Sewage, and Trash are all additional fees.
Electric will be billed directly to you through Duke Energy. To setup electric services, please call (800) 777-9898 or go online at www.duke-energy.com. Internet, Water/Sewage, and Trash will be billed to you through the Resident Portal. They will not be included in your base rent.
Yes, if a resident refers a friend, they will receive a $200 credit after the referred friend moves in.
While we welcome guests, we kindly request that you review your lease agreement for the detailed visitor policy.
Yes, we offer discounts for longer lease terms. Please contact the leasing office for more information. There is no discount for paying rent in advance.
A security deposit will need to be paid for the new community as it cannot be transferred.
No, we do not allow our residents to sublet their apartments.
If you have to break your lease, you'll need to pay an Early Termination Fee which varies based on the unit. This fee can be paid at the time you give your move-out notice.
We provide a thorough redecoration process that includes 100% repainting, deep cleaning including carpeted areas, and repairs to ensure a move-in-ready home for our residents. It's part of our commitment to providing the best move-in experience possible.
Yes, our community provides on-site maintenance services. We also offer 24-hour emergency maintenance services provided by our technicians who live on-site. This ensures our residents have a comfortable, worry-free living experience.
Submit a work order by using your online Resident Portal to request a repair. For after-hours emergencies, we also provide a standby maintenance number.
Our technicians respond to each service request in the order received, with emergency maintenance requests escalated with priority. Service requests are attended to within 24 hours of submittal under normal staffing circumstances.
You are not required to be present during maintenance visits unless you prefer to be.
If you find yourself locked out of your apartment, simply contact the office during normal business hours. Once your identity has been verified, our team will provide you access to your apartment. Outside of normal business hours, please contact emergency maintenance.
We encourage our residents to make their apartments feel like home by hanging pictures, painting walls, or decorating with other personal touches. If you would like to paint your apartment, please return it to its original color prior to moving out.
Our apartment community offers a wide range of amenities to make your living experience enjoyable, including 24/7 package pick-up with Hub by Amazon, a business center, an e-lounge with a complimentary coffee bar, a lakeside pool with aqua gazebo and deck jets, a cardio & resistance gym, grilling stations at the pool deck gazebo, leash-free pet park, poolside wi-fi lounge, universally attached garages, and valet trash.
Our pool and sundeck are open for use daily from Memorial Day to Labor Day, between the hours of 10:00 AM to 10:00 PM.
Our apartment community offers free parking spaces for our residents. Garages are also available for an additional monthly fee.
Washer and dryer connections are available in all of our apartment homes.
Yes, our apartment community is pet-friendly. However, certain buildings are designated as pet free. Please visit the Pet Policy on the Amenities page for more details.
There is a one-time nonrefundable pet fee of $300 per apartment and a monthly pet rent of $30 per pet.
Our pet policy allows for a weight limit of 75 lbs. for one dog, and 100 lbs. combined for two dogs. We also have breed restrictions in place. For more information, please refer to our Pet Policy on the Amenities page.
Yes, we have a pet park located on the property for our residents and their furry friends to enjoy.
Our apartments come standard with a washer/dryer, dishwasher, microwave, range, refrigerator, and garbage disposal for your convenience.
Yes, we offer furnished apartments through VIA by Edward Rose. Please contact our Leasing Office for more details.
We offer furnished apartments through VIA by Edward Rose. Please contact our Leasing Office for more details.
Yes, we offer short-term leases as short as 6 months, subject to availability and demand.
Yes, we offer corporate housing through VIA by Edward Rose. For more information, please contact our Leasing Office.
Our apartment community has a 24/7 package pickup service through Amazon Hub. This allows our residents to conveniently receive their packages at any time.
Our fitness center is available for use from 5:30 am to 12:00 am daily.
Our cardio & performance gym is equipped with cardio machines, weight machines, and free weights.
After 10:00 pm our staff asks residents to keep the volume at a modest level for the courtesy of other members of the community. After 7:00 am, the volume may return to normal.
There are no fees associated with using our communal spaces.
We offer a priority waitlist for residents seeking advanced move timeframes or selecting a specific layout that is not currently available.
Please reference the "Statement of Rental Policy" located under the "Contact Us" tab on our website.
Use I-465 to take exit 31 toward US-31 N. Continue on US-31 for approximately 3.5 miles. Take exit 127 toward W Main Street. Take the first exit onto N Pennsylvania Street, then turn left onto Fairfax Manor Drive. Our clubhouse will be on the right-hand side of the road.
While there isn't public transportation close by, ride-sharing services like Uber, Lyft, and taxis are available for your transportation needs.
This apartment community falls under the Carmel school district.
You're in luck! We have a dog park right here on our property!
Yes, there are bike trails near our property including the Monon Trail.
Residents can find a variety of shopping options in the surrounding area, including Clay Terrance Mall and Carmel Arts District.
The nearest coffee shops are two Starbucks locations and a MOTW Coffee and Pastries located within approximately 1/4 mile of our property. These are all within a 5-minute drive or less than a 10-minute walk from our community.
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Our team is always ready to answer your questions.
“Very nice, upscale community that is pet friendly!!”- Theresa K.
“I had a great time living here for a few months. The staff was very welcoming and helpful as well.”- Dave H.
“I absolutely love it here. Prime location, great amenities with a very helpful office staff.”- D. Perry